Faq

DELIVERY
HOW DO YOU KNOW THAT YOUR PACKAGE HAS BEEN SENT?
As soon as you have received your "dispatch confirmation"-email with your tracking number you know that the package has left our store on that day.
WHERE AND HOW CAN YOU TRACK YOUR PACKAGE?
We ship our packages with USPS. You will receive a confirmation email with your tracking number and a link with which you will be able to track your package.
CAN YOU DELIVER TO AN ALTERNATIVE ADDRESS THAT IS NOT MY SHIPPING ADDRESS?
You are able to choose an alternative delivery address when you are checking out. Please note that we cannot deliver to PO Boxes due to security issues.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?

• PayPal

• Bank Transfer

• VISA, MasterCard, American Express

WHO PAYS FOR CUSTOMS AND IMPORT CHARGES?
Outside of the EU, all customs or import duties are charged once a package reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be as custom policies and import duties vary widely from country to country. Please be aware that your package can be delayed by customs and that charges may be applied for the same reason. We are not able to supply any details on why your package has been delayed or the length of the delay. We apologize for any inconveniences in this matter. 
PRODUCTS
I SAW A PRODUCT I LOVE AND NOW IT'S SOLD OUT. WILL CERTAIN PRODUCTS GET BACK IN STOCK?
As some of our products sell quickly online we are not always able to keep up with every product that is sold out. Since most of our products are unique pieces, we will not have them in stock again. Please contact our Sales Team - info@mg-gacho.com. They are happy to search for a similar fabric, to create a special piece based on your wishes.
CAN I GET MORE PRODUCT INFORMATION?
If you require any additional information of any of our products feel free to email our Sales Team at info@mg-gacho.com - they are happy to help you!
YOUR ORDER
DID MY ORDER GO THROUGH?
You will receive a confirmation email as soon as your order has been received.
CHANGING YOUR ADDRESS IN CASE OF A WRONG ADDRESS?
Once we have processed your order and it has been dispatched it's not possible for you or us to change any address details. Please contact us if you have placed your order wrong.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You do not need an account to place an order but when registering an account you will not have to fill in your address details in the future and you will always be able to see your order history as well as your current order process.
WHAT CAN I DO IF MY ORDER CONTAINS A WRONG PRODUCT?
If your order contains a wrong item please contact us immediately and we will assist you in returning the item. As soon as we receive the item back we will replace, offer an alternative, offer a refund or send the item back to the manufacturer for repair. This will not apply if the item has been worn or washed.
RETURNS
Before purchasing, please check your details and the size of the clothes you are ordering. Please measure yourself carefully and let us know your exact measurements. If you require any additional information of any of our products feel free to email our Sales Team at info@mg-gacho.com.
To return your product, please E-Mail our Sales Team via info@mg-gacho.com.